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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate ProProfs Knowledge Base in the browser
Clip content from any webpage (support tickets, CRM records, Slack threads) directly into a new ProProfs article draft with one click, eliminating copy-paste
Embed a persistent AI sidebar inside ProProfs to draft, summarize, or rewrite article content without leaving the tab
Trigger article creation from Jira, Zendesk, or Freshdesk ticket views without switching tools; PixieBrix layers on top of those pages
Enforce consistent article templates with pre-filled fields and section prompts, reducing incomplete or off-brand submissions from contributors
Unlike Zapier or iPaaS automations, PixieBrix runs in the browser where writing happens, giving instant in-context actions with no background sync lag
Surface ProProfs article search results as an overlay inside other tools (support desk, CRM) so agents find answers without navigating away
Integrate ProProfs Knowledge Base with 3000+ apps
Featured
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Zendesk manages customer support tickets and conversations.
HubSpot is a CRM and engagement platform for go-to-market teams.
Salesforce is the CRM backbone for sales, support, and operations.
Jira tracks issues, projects, and work across teams.
Make connects thousands of apps and powers automations across marketing, support, sales, operations, and internal workflows. Whether teams are creating tasks, syncing data, sending alerts, or orchestrating cross-system actions, Make sits at the center of many operational pipelines.
Chat for distributed teams. Zulip combines the immediacy of real-time chat with an email threading model. With Zulip, you can catch up on important conversations while ignoring irrelevant ones.

Don’t see the integration you’re looking for? Check out our popular integrations.

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ProProfs Knowledge Base frustrations that cost your team hours every week
  • Writers must copy-paste content from other web tools (support tickets, CRMs, Slack, email) into ProProfs articles manually — no one-click capture
  • Switching between ProProfs and other tabs to gather context while drafting an article interrupts flow and slows authoring
  • Integrations with Jira, Zendesk, Freshdesk, and other tools require manual data transfer when a new article is triggered by a support ticket or issue
  • No in-browser shortcut to create a draft article from content found on any external webpage or internal tool
  • Workflow approval notifications go only to the account owner — editors must chase updates manually or check the tool repeatedly
  • Formatting articles consistently across a team requires manual adherence to style guides; templates alone do not enforce structure at the field level
  • Pulling analytics from ProProfs and copying them into reporting tools (Google Sheets, dashboards) is a repetitive manual step

Chat with AI to create your first custom workflow

Extract the key information from this page and format it as a ProProfs Knowledge Base article with a title, summary, and body
Clip to Article
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Summarize this support ticket into a concise knowledge base article that answers the customer's question for future readers
Summarize Ticket
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I'm looking at a Jira issue — draft a ProProfs article that explains the resolution steps for this type of problem
Draft from Issue
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Review the selected article text and suggest improvements for clarity, structure, and completeness
Improve Article
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Compare this article draft against our style guide and list any sections that need revision
Check Style
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Read this support conversation and write a single FAQ entry (question + answer) suitable for our ProProfs knowledge base
Extract FAQ Entry
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.