Answer tawk.to chats faster with CRM context at hand
Use PixieBrix to customize and automate any tool you already use, right in your browser.
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"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate tawk.to in the browser
Automatically display CRM account details, order history, or ticket history as an overlay inside tawk.to as soon as a chat opens. No tab switching.
Save chat transcripts to a CRM or ticketing tool in one click directly from the tawk.to interface
Pre-fill response templates with customer-specific data pulled from connected tools to speed up replies and reduce errors
Trigger follow-up tasks or tickets in Jira, HubSpot, or any connected tool without leaving the chat window
Works as a browser extension layered on top of tawk.to. No admin access or tawk.to app development required.
Unlike Zapier, PixieBrix acts in real time inside the browser where the agent is working, not as a background sync after the fact
Integrate tawk.to with 3000+ apps
Featured
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Zendesk manages customer support tickets and conversations.
HubSpot is a CRM and engagement platform for go-to-market teams.
Salesforce is the CRM backbone for sales, support, and operations.
Jira tracks issues, projects, and work across teams.
Make connects thousands of apps and powers automations across marketing, support, sales, operations, and internal workflows. Whether teams are creating tasks, syncing data, sending alerts, or orchestrating cross-system actions, Make sits at the center of many operational pipelines.
Chat for distributed teams. Zulip combines the immediacy of real-time chat with an email threading model. With Zulip, you can catch up on important conversations while ignoring irrelevant ones.

Don’t see the integration you’re looking for? Check out our popular integrations.

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tawk.to frustrations that cost your team hours every week
  • Agents must switch tabs to look up customer records in a CRM while a live chat conversation is in progress
  • No way to pull account history, order status, or notes from external tools directly into the tawk.to chat view
  • Repetitive copy-pasting of chat transcripts into CRM records or ticketing systems after a conversation ends
  • Creating follow-up tickets or tasks from a chat requires navigating away from the conversation
  • Inconsistent responses when agents forget to check internal knowledge bases before replying
  • Missed messages due to notification bugs on desktop and mobile require manual inbox checking

Chat with AI to create your first custom workflow

Look up this visitor's email in our CRM and display their account status and recent orders alongside this tawk.to chat
Enrich Chat
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Based on this chat conversation, draft a helpful, professional response that addresses the visitor's main question
Draft Reply
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Extract the key details from this chat and create a new contact or update an existing record in our CRM
Save to CRM
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Convert this tawk.to chat transcript into a support ticket with a summary, priority, and relevant tags
Create Ticket
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Search our knowledge base for an answer to the question asked in this chat and suggest a reply
Suggest Answer
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Summarize this tawk.to conversation into a 3-sentence resolution note suitable for a CRM activity log
Post-Chat Summary
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Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

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PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

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PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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2026 PixieBrix, Inc.