Britt Joiner

You may have seen my post where I wrote about creating a decision tree from a Google Sheet, but since not everyone uses Google Workspace, we made a way to populate a decision tree from an Excel spreadsheet. We added a new feature that allows you to upload a CSV

Imagine having a database of your own specific knowledge that you can access at your fingertips. We're not talking about Google and searching the entire web, but instead being able to organize and query a specific data set. For instance, maybe you want to query your favorite tool&

If you're working to automate processes in Zendesk, you might notice that macros can only get you so far. I've been building decision trees and checklists that appear when I need them, creating safeguards, and ensuring I follow the right process each time. In this article,

I found an article from Toast explaining how to debug issues with a card reader. It was a series of steps, with a different troubleshooting path based on the result of each step. While it wasn't all that hard to read as an article, I really just wished

I went to Automation Anywhere's Imagine conference for the first time last week and now my automation powers feel limitless. Here's what I learned.