PixieBrix sits on top of your existing software to augment & guide, monitor & enforce, and accelerate operational workflows. Customer Support and Ops leaders use PixieBrix to increase speed, quality, and compliance.
TaskUs partners with PixieBrix on assisted automation to enhance the experience for teammates and streamline user workflows.
To deliver a best in-class customer experience, Startek required simpler, AI-powered guided workflows for agents from day one.
With PixieBrix, BusPatrol leverages automation to power its AI and quality control team to process a high volume of violations at industry-leading speed and accuracy.
Resolve Medical Bills deploys PixieBrix to increase the speed and accuracy of collecting mission critical data.
SanzPayá leverages PixieBrix to accelerate their customer-centric team, which is focused on establishing a long-term relationship with our stakeholders.
Fetch trusted, relevant information from your knowledge base, shared drive, or other internal resource.
Answer questions more reliably and with greater ease.
Wow every customer!
Push urgent updates to the browser so critical information doesn’t get lost in noisy chat tools or inboxes.
Ensure information is read and acknowledged.
Never miss a beat!
Your AI writing assistant to ensure clear, on brand, and error-free communication.
Avoid repetitive typing with pre-canned snippets.
Write like a pro!
Trigger warnings and guidance to ensure rules and procedures are followed.
Create an audit trail for any process.
Eliminate expensive mistakes!
Trigger warnings and guidance to ensure rules and procedures are followed.
Create an audit trail for any process.
Eliminate expensive mistakes!
VP, Client Solutions
VP, Community & Learning
Global Head of Generative AI
Talent Operations
Chief Digital Officer
CEO
Chief Growth Officer
SOC 2 accreditation for security, availability, and confidentiality. Continuous compliance monitoring via Drata. Regular CWS reviews.
Data processed on-device. Source-available code for transparency (dual-licensed). Web application firewall, and continuous app security monitoring.
Data encryption in transit with HTTPS and at rest via AES-256, block-level. Keys securely managed by Heroku and Cloudflare.
Secure access via SAML/SSO authentication. Role and group-based access control. Integrates with 3rd-party apps via OAuth2.
We employ vulnerability scanning, penetration testing, static analysis, and continuous supply chain monitoring.
To ensure availability, we enable availability zone switching, continuous data backup, 24/7 on-call platform team, and DDoS protection.
