Resolve help desk tickets from one tab
Use PixieBrix to customize and automate any tool you already use, right in your browser.
3000+ Integrations
AI Automation
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Trusted by Individuals and Enterprises

"PixieBrix has solved one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."

Thatcher Foster

VP, Client Solutions

Top reasons to automate in the browser
Search the knowledge base directly inside the ticketing system without opening a new tab or losing context
Auto-fill ticket forms with user details and device info pulled from directory services in one click
Streamline password resets and account unlocks by linking admin console actions to automatic ticket updates in the browser
Insert standard operating procedures and troubleshooting steps from a sidebar while working inside a ticket
AI Copilot in the sidebar can suggest solutions, draft user-facing instructions, or categorize tickets from the current page
Auto-populate ticket routing fields based on issue category using browser-side lookup of team assignments and SLA rules
Integrate with 3000+ apps
Frustrations that cost your team hours every week
  • Constant tab switching between the ticketing system, asset management tool, Active Directory, and knowledge base to resolve basic requests
  • Manually copying user details and device information from directory services into ticket forms for every new request
  • Password reset and account unlock procedures require navigating to separate admin consoles and then updating the ticket manually
  • No quick way to search the internal knowledge base for troubleshooting steps from inside the ticketing system
  • Repetitive tasks like software provisioning or access requests require following multi-step procedures across different admin tools
  • Categorization and routing of incoming tickets requires looking up team assignments and SLA details in separate reference documents
  • End-of-day reporting requires manually counting tickets and pulling resolution metrics from the ticketing dashboard

Chat with AI to create your first custom workflow

Based on the error described in this ticket, suggest the most likely troubleshooting steps from the knowledge base
Draft a clear, non-technical response for the end user explaining the resolution for this ticket
Analyze this ticket's description and suggest the correct category, priority, and team assignment
Pull the device and software details for the user in this ticket and add them to the ticket notes
Create an escalation note with the issue summary, steps attempted, and user details from this ticket
Summarize the tickets I resolved today including categories, resolution times, and any pending escalations

Watch PixieBrix in action

Frequently Asked Questions

PixieBrix is designed for teams that want to move faster without heavy engineering effort. It is commonly used by support teams, operations teams, product teams, and technical teams who need to connect tools, reduce manual work, and ensure the right information reaches the right people at the right time.

PixieBrix is a browser-based automation platform that lets you customize how the tools you already use work together. It allows teams to add context, automate workflows, and create guided experiences across apps like support tools, internal dashboards, and SaaS products without building or maintaining custom integrations.

PixieBrix works by layering automation directly into the browser. It can read data from the page you are viewing, connect to APIs, and trigger actions like sending messages, filling forms, or enriching data in real time. This lets teams automate workflows exactly where work is already happening.

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